Proven processes, tools and strategies that monitor, maintain and optimize the performance, security and reliability of your network infrastructure.

•   Local area network (LAN) and WAN Optimization
•   Unified messaging
•   Network administration, monitoring, management, security and troubleshooting
•   Network maintenance and installation, such as cable management
•   Manage security firewalls
•   Virtual private networks (VPN’s)
•   Identify and access control

Your first line of support ensuring smooth IT operations and user productivity.

Incident Management – Immediately addresses technical issues and restores normal service operations.
Problem Management – Identifies and resolves the root causes of recurring issues to prevent future problems.
Knowledge Management – Creates and maintains guides and documentation to enable users and support staff to find solutions quickly.
Ticketing System – Utilizes a system to track, prioritize, and manage support requests, ensuring efficient resolution.
Communication – Provides updates to users on the progress of their requests and ensures clear communication throughout the support process.
Self-Service Options – Offers online resources and tools for users to find solutions independently.
Remote Support – Utilizes remote access and diagnostic tools to assist users irrespective of their location.

Our expert technicians provide technical assistance directly at your location, offering hands-on support for hardware and network issues, as well as troubleshooting and maintenance.

Technical assistance –software installation, configuration, and troubleshooting.
System maintenance – keeps your computers running at peak performance by performing routine checks and updates.
Troubleshooting – a specialist will look into why certain programs aren’t working properly and fix them accordingly.

We provide a collaborative approach where we partner with your internal IT team to manage your company’s IT infrastructure.

Shared Responsibility: A strategic partnership between your internal IT team and us,
Customization: Specific tasks and responsibilities are tailored to your company’s unique needs and budget.
Focus on Specific Needs: The freedom to only outsource specific tasks that require specialized skills or resources, like cybersecurity or cloud migration.
Cost-Effective: It is more cost-effective than fully outsourcing or hiring additional full-time employees.

We believe that a robust IT infrastructure is crucial for acclimatizing to new technologies and scaling business operations.

Hardware – This includes physical components like servers, storage systems, networking devices (routers, switches), and end-user devices (computers, laptops, mobile devices).
Software – This covers operating systems, applications, databases, and other software required for IT operations and business processes.
Networking – This includes the infrastructure for connecting devices and systems, such as local area networks (LANs), wide area networks (WANs), and internet connectivity.
Data Centers – These facilities house the physical infrastructure (servers, storage, networking equipment) and related services like power and cooling.
Cloud Services – This encompasses both public and private cloud solutions for computing, storage, identity management, licensing and other IT resources.
Security Systems – These protect the IT infrastructure and data from unauthorized access and cyber threats.
IT Service Management – This involves the processes and tools for managing and supporting IT services, including incident management, change management, and service desk operations.

Designed to protect your data by creating copies that can be restored in case of data loss or corruption.

Cloud Backup – This offers scalability, accessibility, and disaster recovery benefits. Examples include AWS Backup, Azure Backup, etc.
On-Premises Backup – Data is backed up to local storage, such as hard drives or dedicated backup servers.
Hybrid Backup – This combines cloud and on-premises storage, offering a balance of control, cost, and disaster recovery capabilities.